Flowsm.ltd
Flowsm.ltd
FlowSM Ltd – Putting the Flow into IT Service Management
Putting the Flow into IT Service Management
Putting the Flow into IT Service Management
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Tags: management
There is no such thing as a real, guaranteed pass, although some can guarantee you will buy the certificate. The good news is that nothing worthwhile is ever easy 🙂 The whole point of the ITIL examinations is to learn, absorb, understand, and apply the knowledge. Fudging your way through is a waste of your […]
24.2.2025 08:00ITIL Examinations: Guaranteed Pass!A recent LinkedIn post supports the idea that ‘walking the floor’ is a valuable tool. It helps in gaining knowledge of the organisation. This is especially true when you are far removed from business operations. Whilst it is true that this approach is definitely a way of gaining knowledge, it serves a far greater purpose. […]
27.1.2025 08:00The Importance of Visibility for Effective LeadershipThere are many variations of the the phrase ‘its not the destination that’s important but the journey taken’. This can be taken many ways, for example it could be seen literally as a trans-continental train journey that you sleep through and miss the view out of the window. Another example, taken from my martial arts […]
13.1.2025 08:00The Journey Not the DestinationThe old saying goes ‘A bird in the hand is worth two in the bush’. Maybe particularly relevant recently if that bird was a turkey 🙂 As we start the New Year of 2025, it is a good time to consider what we have to be grateful for. Indeed we are often told to cherish […]
6.1.2025 08:00A Bird in the HandThe paranoia around cyber crime continues to rampage across our industry and seems to grow with new developments
21.10.2024 07:00Cyber-noiaWhy is our industry so obsessed with representing old ideas as new and rushing to the latest shiny packaging without learning anything
23.9.2024 07:00Babies and BathwaterPeople often get hung up on job descriptions. They dont represent achievements so do they really matter?
16.9.2024 07:00What’s In A Name?The world is alight with Artificial Intelligence but is it intelligent or does it just tell us what we want to hear?
9.9.2024 07:00Artificially IntelligentThe modern workplace emphasizes the value of collaboration. Teams pooling their wisdom, experience, and skills can overcome challenges, spark innovation, and achieve beyond individual capabilities. Transparency and trust are essential, while blame culture and backstabbing hinder progress. Cultivating a culture of authenticity, empathy, and collective responsibility is key to fostering a positive work environment.
2.9.2024 07:00Together or not at allWhat is a priority? Whose priority matters most? Why should you care?
26.8.2024 07:00You are my priority!